This role is for Support Hero (Americas) at HotJar who are based in Malta. Please read through the job role and see how you can apply!

Apply Now
Support Hero (Americas) At HotJar

About the Role

Note: Although this is a remote position, due to the necessary overlap with Europe we are seeking candidates in EST only. Hotjar’s Hero team is on the hunt for a support champion to join us in providing world class technical help and assistance to the growing user base of our SaaS product. We take support seriously, and our Hero team is dedicated to going above and beyond for our users day in and day out. Support is not just something we do, it's who we are! As a Hotjar Hero, you will take care of hundreds of Hotjar users every week to ensure they get the reactive support they need to be successful using our product. You’ll also be dedicated to delivering top notch self-service, as we invest a lot in documentation, content and defining changes to continuously improve the overall customer experience. Due to the technical nature of our product, you should have a good understanding of web development. This includes being able to debug HTML, CSS and JavaScript in web browser based developer tools.

Key Requirements

- Fluency in English, with flawless writing skills. If you also speak other languages, tell us! Portuguese, German, French, Spanish and Japanese will be considered assets. - Previous experience wrangling HTML & CSS (JavaScript is a plus), like putting together websites and using web based developer tools to locate bugs. - Experience working in technical support roles and teams. - Naturally empathetic and able to communicate in a way that empowers, never belittles. - Sensitive to varied customer personalities and levels of technical experience. - Ability to work independently and within a team towards both personal and shared work goals. - Comfortable taking initiative and making decisions independent of others. - Flexible and adaptable in a fast workplace environment (remote experience is a plus!). - Must submit to a background check confidentially processed by our third party. - Desire to work in a caring, transparent, and giving work environment, in line with Hotjar’s company values, culture and ways of working.

Salary / Day Rate

The budgeted compensation range for this role is $44,000 to $60,000 annually

How to Apply

Please apply via




Great People are RARELY on your doorstep!

As remote workers ourselves, we have found AMAZING benefits working this way. Talented people, great companies, more flexible working is the future.

Find a Job Today! - Connecting the dots for the remote network

We are passionate about remote working. We know that with modern technology, you don't have to be in the office to be part of them team. Have more efficient workers by offering more flexibility! We can help!

About Us


theRemoteCo Copyright 2019 ⋅ All Rights Reserved
34 New House • 67-68 Hatton Garden • London EC1N 8JY • United Kingdom